Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ideal-02@enginesourcing.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ideal-02@enginesourcing.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ideal-02@enginesourcing.com.

我們有 30 天退貨政策，這表示您在收到品項後有 30 天的時間可要求退貨。 

若要獲得退貨資格，您的商品必須與您收到時的狀態相同、未磨損或未使用、帶有標籤且採用原始包材。您還需要收據或購買證明。

若要開始退貨，您可以透過 service@enginesourcing.com 與我們聯絡。請注意，退貨需要寄至以下地址：

Return Helper ( RHTW001 )    
18 Distribution Blvd
Edison NJ 08817    
United States

+1 8554377467

如果我們接受您的退貨，我們將向您發送退貨託運單標籤，以及有關如何及將包裹寄往何處的說明。未先要求退貨而退回給我們的品項將不予接受。

如有任何退貨問題，您可以隨時透過 service@enginesourcing.com 與我們聯絡。

損壞和問題
請在收到訂單後檢查您的訂單，如果品項有缺陷、損壞或您收到錯誤品項，請立即聯絡我們，以便我們評估問題並予以糾正。

例外 / 不可退貨商品
某些類型品項無法退貨，例如易腐爛商品（例如食品、鮮花或植物）、客製化產品（例如特殊訂單或個人化品項）和個人護理商品（例如美容商品）。我們也不接受危險物質、易燃液體或氣體的退貨。如果您對特定品項有疑問或疑慮，請與我們聯絡。

很抱歉，我們不接受特價商品或禮品卡的退貨。

換貨
確保您獲得所需品項的最快方法是退回您擁有的品項，一旦退貨獲得接受，請單獨購買新品項。

歐盟 14 天冷靜期
儘管有上述規定，如果商品運往歐盟，您有權在 14 天內以任何理由取消您的訂單或退貨，無需任何正當理由。如上所述，您的品項必須與您收到時的狀態相同、未磨損或未使用、帶有標籤且採用原始包材。您還需要收據或購買證明。

退款
一旦我們收到並檢查了您的退貨，我們將通知您，並告知您退款是否獲得批准。如果獲得批准，您將在 10 個工作日內透過原始付款方式自動獲得退款。請記住，您的銀行或信用卡公司也可能需要一些時間來處理和寄送退款。
如果自我們批准您的退貨以來已超過 15 個工作日，請透過 service@enginesourcing.com 與我們聯絡。